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Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organisations last.Dabawalas, the story of Mumbai's ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semiliterate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations - values, decentralised decision-making, continuous value addition to customer care and many more. Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.
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Dabawalas, Shrinivas Pandit
- Taal
- Jaar van publicatie
- 2007
- Bindwijze
- (Paperback)
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- Titel
- Dabawalas
- Taal
- Engels
- Auteurs
- Shrinivas Pandit
- Uitgever
- Tata McGraw-Hill Education
- Jaar van publicatie
- 2007
- Formaat
- Paperback
- ISBN10
- 0070621519
- ISBN13
- 9780070621510
- Reeks
- Beoordeling
- 3,8 van 5
- Aantekening
- Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organisations last.Dabawalas, the story of Mumbai's ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semiliterate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations - values, decentralised decision-making, continuous value addition to customer care and many more. Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.