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ITIL Continual Service Improvement

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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ITIL Continual Service Improvement, Auteurscollectief

Taal
Jaar van publicatie
2011
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(Paperback)
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Titel
ITIL Continual Service Improvement
Taal
Engels
Jaar van publicatie
2011
Formaat
Paperback
Aantal pagina's
261
ISBN10
011331308X
ISBN13
9780113313082
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Beoordeling
3,45 van 5
Aantekening
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.