Uitverkocht
Meer over het boek
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Een boek kopen
The Big Book of Customer Service Training Games, Peggy Carlaw, Vasudha K. Deming
- Taal
- Jaar van publicatie
- 1998
- product-detail.submit-box.info.binding
- (Paperback)
Zodra we het ontdekt hebben, sturen we een e-mail.
Betaalmethoden
We missen je recensie hier.
- Titel
- The Big Book of Customer Service Training Games
- Taal
- Engels
- Auteurs
- Peggy Carlaw, Vasudha K. Deming
- Uitgever
- McGraw-Hill Education
- Jaar van publicatie
- 1998
- Formaat
- Paperback
- Aantal pagina's
- 209
- ISBN10
- 0070779740
- ISBN13
- 9780070779747
- Reeks
- Beoordeling
- 3,75 van 5
- Aantekening
- Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.