Human Connection at Work; How to use the principles of Nonviolent Communication in a professional way

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The book explores the importance of exceptional customer service across various industries, emphasizing that treating customers well is crucial for retention and competitive advantage. It highlights the significant cost difference between acquiring new customers and maintaining existing ones, advocating for a balance between professionalism and a human touch in service interactions. This approach not only fosters loyalty but also enhances overall customer satisfaction in today's market.