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This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.
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Quality and Performance Excellence, James R. Evans
- Taal
- Jaar van publicatie
- 2007
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- (Paperback)
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