Uitverkocht
Meer over het boek
Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Een boek kopen
Human Sigma, John Howland Fleming, Jim Asplund
- Taal
- Jaar van publicatie
- 2007
- product-detail.submit-box.info.binding
- (Hardcover)
Zodra we het ontdekt hebben, sturen we een e-mail.
Betaalmethoden
We missen je recensie hier.
- Titel
- Human Sigma
- Ondertitel
- Managing the Employee-Customer Encounter
- Taal
- Engels
- Auteurs
- John Howland Fleming, Jim Asplund
- Uitgever
- Gallup Press
- Jaar van publicatie
- 2007
- Formaat
- Hardcover
- Aantal pagina's
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Reeks
- Beoordeling
- 3,8 van 5
- Aantekening
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.