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Human Sigma
Managing the Employee-Customer Encounter
Boekbeoordeling
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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
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Human Sigma, Jim Asplund, John Howland Fleming
- Taal
- Jaar van publicatie
- 2007
- Bindwijze
- (Hardcover)
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- Titel
- Human Sigma
- Ondertitel
- Managing the Employee-Customer Encounter
- Taal
- Engels
- Auteurs
- Jim Asplund, John Howland Fleming
- Uitgever
- Gallup Press
- Jaar van publicatie
- 2007
- Formaat
- Hardcover
- Aantal pagina's
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Reeks
- Tags
- Handel, Leiderschap, Klanten
- Beoordeling
- 3,8 van 5
- Aantekening
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.