Insights to Performance Excellence 2017 2018

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For over two decades, this book has served as a vital teaching and reference tool for organizations documenting their continuous improvement efforts using Baldrige Award-type management systems. It aims to enhance readers' understanding of each system area and the synergy among the six major process-oriented components: leadership, strategy, customers, measurement, analysis and knowledge management, workforce, and operations, which drive excellent performance results. The book offers a step-by-step approach to establishing effective continuous improvement systems. For each of the Items in Categories 1 through 7 of the 2017-2018 Baldrige Framework and Performance Excellence Criteria, it provides seven types of information, including the actual language of each Item, plain-English explanations, tables of similar requirements, flowchart summaries, key linkages, potential adverse consequences of non-implementation, and examples of effective practices. The 2017-2018 edition features new information from the latest Baldrige Criteria, updated templates on the CD-ROM, a comprehensive Application Development Template for various organizations, and Scoring Calibration Guidelines. Additionally, it includes insights on other global award programs, such as the European Foundation for Quality Management and the China Association for Quality.