People Analytics

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Discover powerful hidden social "levers" and networks within your company, and use that knowledge to make slight "tweaks" that can dramatically enhance both business performance and employee fulfillment. Ben Waber, an innovator from MIT Media Lab, reveals how sensors and analytics provide an unprecedented understanding of how people work and collaborate, offering actionable insights for creating a more effective and positive organization. Through cutting-edge case studies, Waber demonstrates how changing call center employees' break schedules increased performance by 25% and reduced stress, how quantifying communication failures between marketing and customer service led to a more cohesive organization, and how adjusting the balance of in-person and electronic communication can enhance both. He also shows how sensor data can identify internal experts, promote innovation by recognizing employees engaged in "creative" behaviors, optimize sick-day policies, and improve the success rate of mergers and acquisitions by measuring informal interactions. Drawing from his innovative work at MIT and Harvard, Waber tackles crucial issues from technology to privacy, revealing future possibilities and current achievable goals. He empowers those responsible for workplace performance with the analytics needed for organizational development.