Healthcare Operations Management

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This book focuses on operations management and the strategic implementation of programs, techniques, and tools aimed at reducing costs and enhancing quality. It covers fundamental concepts of operations management while connecting them to contemporary healthcare trends like evidence-based medicine and pay-for-performance. The practical approach features real-world examples to clarify concepts and discusses software tools that address operational challenges. Key elements include methodologies for aligning strategic and operational goals, utilizing project management tools and balanced-scorecard techniques for project execution and monitoring. The text delves into process improvement tools and techniques, such as Six Sigma, Lean enterprise, and simulation, applying these to supply chain management, scheduling, and other healthcare issues. Each chapter includes overviews, key terms, discussion questions, and problems. A companion website offers Excel templates, Arena models, tutorials, exercises, PowerPoint presentations, and web links. The book also explains various software tools for problem-solving and decision-making, including Microsoft Excel and Project, and provides a version of Arena software for practicing process modeling, which is instrumental for healthcare organizations in optimizing patient flow and improving patient-care processes.