Richard Owen Volgorde van de boeken (chronologisch)

This systematic summary delves into extinct animals and their geological relationships, providing a comprehensive overview of paleontology as understood in the 19th century. The book, a faithful reprint of the 1860 original, serves as a valuable resource for understanding the evolution and classification of extinct species, reflecting the scientific knowledge and methodologies of its time.

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.

Many of the earliest books, particularly those dating back to the 1900s and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.

The Essentials series aims to help students pass exams. It looks at major subjects and the main topics within those subjects, thereby offering an understanding of the important principles, regardless of the structure of the course or primary textbook. This work covers European Community law.