Kerry Patterson Boeken

More than 1.5 million copies sold! The New York Times bestselling guide to communicating best when it matters most--revised and updated to provide greater command of any conversation

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

A Shetland travel narrative since Victorian times, in which the author spent weeks exploring scenic landmarks, archaeological treasure troves and remote islands. It is suitable for lovers of lyrical travel writing.

A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on? Based upon the latest research in a number of psychological and medical fields, the authors of CHANGE ANYTHING will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. CHANGE ANYTHING shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.

"The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation, especially difficult ones, leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a Crucial Conversation with you, identify and address the lag time between identifying a problem and discussing it, communicate more effectively across digital mediums. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again"--Provided by publisher

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. This title offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

Combines insights of behavioral scientists and business leaders with stories of high-powered influencers from all walks of life. This title helps you learn how to identify high-leverage behaviors that lead to rapid and profound change.

The authors show how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance and accounting for most divorces. This book teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.--From publisher description.

An INFLUENCER motivates change, replaces negative behaviors with new skills, and drives action. Many desire greater influence in their lives but often feel it’s too difficult to achieve. Instead of developing complex coping strategies, we should learn from the world’s most influential figures. This thought-provoking book combines insights from behavioral scientists and business leaders with inspiring stories of high-powered influencers. It provides a step-by-step guide to the influence process, offering strategies for inevitable change in personal and professional contexts. Readers will learn to identify high-leverage behaviors that lead to significant change, apply strategies for altering thoughts and actions, and utilize six sources of influence to make change unavoidable. The journey spans from San Francisco to Thailand, showcasing how seemingly “insignificant” individuals effect remarkable improvements in challenging situations. The text reveals why some managers boost productivity while others fail, emphasizing the importance of influence principles. By harnessing the power of influence, anyone can help others improve their lives and achieve remarkable outcomes. The book encourages readers to embrace their potential as Influencers, offering practical insights for facilitating change rather than imposing it.