Curt Coffman Boeken

The world s greatest managers differ in sex, age, and race. They employ different styles and focus on different goals. Despite their differences, great managers share one trait: They break virtually every rule conventional wisdom holds sacred. They don t believe that, with enough training, a person can achieve anything he sets his mind to. They don t try to help people overcome their weaknesses. They disregard the golden rule. They even play favorites. Gallup presents the remarkable findings of its massive in-depth study of great managers those who excelled at turning each employee s talent into performance. Companies compete to find and keep the best employees using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. This amazing book explains how the best managers select employees for talent rather than for skills or experience, how they set expectations, how they motivate people, and how they develop people. Gallup s research produced twelve simple questions that distinguish the strongest departments of a company from the rest. This book introduces this essential measuring stick and proves the link between employee opinions and productivity, profit, customer satisfaction, and rate of turnover."

Nejlepší manažeři světa nemají mnoho společného. Jsou různého pohlaví, rasy a věku. Liší se styl jejich práce i cíle, které si stanovují. V jednom se však špičkoví manažeři shodují: Než začnou pracovat, nejprve poruší veškerá zažitá pravidla. Nevěří, že člověk je schopen dosáhnout všeho, pro co se rozhodne. Nesnaží se bojovat se slabými stránkami svých podřízených. Důsledně ignorují Zlaté pravidlo. A dokonce nadržují svým oblíbencům. Tato kniha vysvětluje proč.

Great managing, great leading, and career success--Buckingham draws on a wealth of examples to reveal the single controlling insight that lies at the heart of each. Lose sight of this "one thing" and even your best efforts will be diminished or compromised. Success comes to those who remain mindful of the core insight, understand all of its ramifications, and orient their decisions around it. Buckingham backs his arguments with authoritative research from a wide variety of sources, including his own data and in-depth interviews with individuals at every level of an organization, from CEOs to hotel maids and stockboys

Die Autoren stehen mit ihrem Bild der „Emotional Economy“ gegen den Trend der verkopften Fachliteratur. Sie sehen die Menschen in erster Linie als emotional und erst in zweiter Linie als rational denkende und handelnde Individuen. Die Ausführungen sind die Quintessenz aus zahlreichen Gallup-Studien. Insgesamt flossen die Datensätze von zehn Millionen befragten Kunden, drei Millionen befragten Angestellten und 200 000 Managern in die Erhebungen ein. Coffman und Gonzalez-Molina beschreiben, welche Funktionen Vertrauen und Bindung für eine gelungene Kundenbeziehung haben. Sie erläutern die Methoden, die angewandt werden müssen, damit das Mitarbeiterengagement und das Kundenvertrauen steigt.