Yvonne H. Gramsbergen-Hoogland Boeken

Studie- en oefenboek over tien sociale vaardigheden, die bij sollicitaties veel gevraagd worden.

Effective communication is a crucial requirement for leadership. The outdated belief that some individuals are natural leaders while others cannot learn effective leadership has shifted to the understanding that both leadership and communication skills can be developed. This second edition continues to offer clear guidance on workplace communication across various contexts, including handling complaints, delivering bad news, negotiating deals, and making presentations. It explores the foundational elements of effective communication and fosters essential leadership qualities within organizations. By clarifying the concepts of 'organization' and 'communication', readers gain the skills necessary for professional conversations. The edition features concrete examples and introduces a new chapter on career coaching, complete with exercises and role-play ideas to enhance engagement. The book is structured in three parts that seamlessly expand readers' conversation skill sets. It serves as an invaluable resource for management and business psychology students, as well as professionals already in the workplace. The practical insights complement both introductory and advanced courses in interpersonal communication, leadership, and business communication.