Patrick Li Boeken

Explore the features of the all-new JIRA 7 for effective project management and bug handling. This updated guide covers new functionalities in JIRA 7, including a dedicated chapter on JIRA Service Desk, a significant addition to the platform. It establishes a solid foundation for working with agile projects from both administrator and user perspectives, complete with step-by-step exercises at the end of each chapter to reinforce skills. Targeted primarily at project managers, this book is also beneficial for developers and users from various industries seeking to utilize JIRA's robust task management and workflow capabilities. You will learn to understand JIRA's data hierarchy, design projects, and set up a new instance for production use. The guide covers using JIRA for agile software projects, business processes, and customer service support, as well as managing issues effectively. Key topics include creating and designing custom fields, screens, and workflows, and configuring mail servers for email integration. The book provides a comprehensive overview of JIRA's major components, including JIRA Software, JIRA Core, and JIRA Service Works. It concludes with insights into JIRA's security model and the functionality of JIRA Service Desk, enabling you to operate JIRA as a support portal. This practical guide offers clear explanations to enhance your project management efficiency.