Thomas Teal Boeken

An elderly artist and her six-year-old grand-daughter while away a summer together on a tiny island in the gulf of Finland. As the two learn to adjust to each other's fears, whims and yearnings, a fierce yet understated love emerges - one that encompasses not only the summer inhabitants but the very island itself.Written in a clear, unsentimental style, full of brusque humour, and wisdom, The Summer Book is a profoundly life-affirming story.Tove Janssoncaptured much of her own life and spirit in the book, which was her favourite of her adult novels. This new edition, with a Foreword by Esther Freud, sees the return of a European literary gem - fresh, authentic and deeply humane.

The business world seems to have given up on many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.

The Harvard Business Review paperback series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe. Harvard Business Review on Leadership gathers together eight of the Harvard Business Review's most influential articles on leadership, challenging many long-held assumptions about the true sources of power and authority.