This easy-to-use guide provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects. This edition includes checklists of all phases and steps, summaries of tools per phase, and an overview of business process trends.
Effective management of business processes is essential for organizations to achieve their strategic goals. Constant review and realignment are necessary to adapt to fluctuating market conditions, evolving customer demands, new products, pricing strategies, and partnerships. This book emphasizes the importance of agility in business processes to meet the dynamic nature of contemporary business environments.