This text is aimed at the introductory and MBA Production Operations Management market. This text provides a survey of the latest techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author,Dick Schonberger. The authors use 15 principles as a framework for organizing the text. This edition stresses teamwork,quality,and customer service in both manufacturing and services. The traditional topics such as product and service design,purchasing,inventory,location and layout,scheduling,etc.,are included. There is not a great emphasis on the quantitative areas. This book is considered to be on the leading edge and offers an alternative to our other POM books.
Richard Schonberger Boeken






No company is built to last, asserts manufacturing expert Richard J. Schonberger. After sixteen years of prosperity, nearly 75 percent of the world's admired manufacturing firms have declined since their peaks in 1995. In this critique of current practices, Schonberger presents a four-part plan to address the manufacturing crisis. Analyzing data from 500 top global manufacturers, he reveals that leading companies like General Motors and Toyota have halted improvements in lean production, despite record profits masking underlying waste and weaknesses. This stagnation stems from a lack of will to renew amid global hypercompetition, exacerbated by industry leaders focusing on short-term gains rather than foundational excellence. Contributing factors include inexperienced managers, outdated equipment and systems, and retention of unprofitable customers. To combat these issues, Schonberger advocates for identifying blind spots, consolidating initiatives into a cohesive program, implementing strict control over lean practices, and standardizing processes for global production efficiency. Timely and essential, this work will resonate with Schonberger's readers and manufacturing managers committed to continuous improvement.
Best practices in lean Six Sigma process improvement : a deeper look
- 304bladzijden
- 11 uur lezen
Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.
Building a Chain of Customers
- 349bladzijden
- 13 uur lezen
The author in this text, introduces a new concept - that each of the main business functions such as design, operations, accounting and marketing is a customer for the others, and that the links between and within departments form a continuous chain of customers extending to those buying the product or service. Everyone has a customer. Performance is no longer measured internally, but instead is judged by what is good for the next customer.
Operations Management : Serving the Customer
- 922bladzijden
- 33 uur lezen
Japanese productivity and quality standards have captivated American managers, yet practical guidance on applying these methods in U.S. manufacturing has been scarce. This book provides that guidance, introducing readers to a range of management ideas that can transform operations. Richard J. Schonberger reveals that the Japanese approach to success hinges on specific, interrelated techniques that are surprisingly simple. He outlines nine lessons for American manufacturers, focusing on techniques that streamline purchasing, inventory, assembly, and quality-control processes. Central to Japanese manufacturing are "just-in-time" production and "total quality control." While some American manufacturers are familiar with these concepts, Schonberger offers a comprehensive exploration of their development, integration, and effectiveness, demonstrating how they create a chain reaction of productivity and quality improvements. He challenges conventional American management practices—such as "just-in-case" ordering and large inventory buffers—labeling them as wasteful. Instead, he advocates for "just-in-time" ordering and quality control at the source. By emphasizing practical techniques, Schonberger enables immediate implementation without waiting for external changes. His insights, supported by concrete examples and visual aids, empower managers to enhance quality control and productivity, ultimately transforming workforce behavior.
Produktion 2000
- 314bladzijden
- 11 uur lezen
Finanzkennzahlen û allseits bekannt, allseits benutzt, aber vielfach überschätzt. Richard J. Schonberger geht nun über diese hinaus und definiert die Leistungsfähigkeit von Fertigungsbetrieben neu. Mit seinen neuen Maßstäben führt er uns vor Augen, wie aus Pionieren Dynastien werden. Richard Schonbergers bahnbrechende neue Untersuchung zeigt, daß die konventionellen Finanzkennzahlen in den vergangenen 40 Jahren zwar wiederholt stiegen und fielen, daß aber der Niedergang und Aufstieg der Industrie eng mit der Entwicklung des Lagerumschlags korrelierte. Zusammen mit der Kundenzufriedenheit spiegelt dieser grundlegende, nicht finanziell orientierte Indikator die Macht, die Leistungsfähigkeit und den Wert eines Unternehmens wider. Dieses Buch stellt mit insgesamt 16 Prinzipien ein strenges Wertungssystem vor. Mit dessen Hilfe können Unternehmen ihre gegenwärtige Position und ihren Fortschritt auf dem Weg in die höheren Sphären der Produktion auf Weltniveau einschätzen. Über 140 überdurchschnittliche Fertigungsunternehmen haben dieses System bereits auf sich angewandt. Deren jeweilige Gesamtpunktzahlen können damit als Referenzgrößen dienen. Es wird schnell klar: So manche heilige Kuh des Topmanagements mit seinen abgedroschenen Meßgrößen gerät ins Wanken. Stimme zum Buch:»Ein Meilenstein in der Zweiten Industriellen Revolution«. Quality Progres

