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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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Good Services, Louise Downe
- Taal
- Jaar van publicatie
- 2020
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- Good Services
- Taal
- Engels
- Auteurs
- Louise Downe
- Uitgever
- BIS Publishers bv
- Jaar van publicatie
- 2020
- Formaat
- Paperback
- Aantal pagina's
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Reeks
- Tags
- Non-fictie, Kunst / Cultuur, Handel, Business & Management, Technologie & Industrie, Technologie, Design, Marketing & Verkoop
- Beoordeling
- 4,35 van 5
- Aantekening
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.