Messengers : 8 ways to get heard

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"Explores the eight powerful human traits that help determine whether what we have to say gets heard or lands on deaf ears. The authors show how seemingly irrelevant details about our demeanour influence others' responses. They explain how trust is won, even when it may not be deserved. They show how the most trivial of signals - like the shape of our face, the shoes we wear or the car we drive - can influence how people respond to us."--Publisher