Ivaylo Yorgov Boeken

Focusing on customer aggression towards service employees, this book delves into the triggers and consequences of such behavior. It offers practical strategies for managing abusive customers effectively and minimizing the negative impact on both employees and the service environment.

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers' needs in a personalized way.