Einführung von CSCW-Systemen in Organisationen

The book covers a comprehensive range of topics related to business processes and computer-supported cooperative work (CSCW). It begins with the design of business processes, exploring the interplay of role, rights, and rationality, and questions the effectiveness of workflow management in creating flexible organizations. The development of CSCW systems is addressed, focusing on event mechanisms that aid coordination and methods-oriented approaches to their development. The introduction of CSCW systems is discussed through an evolutionary approach, emphasizing adaptability and negotiation as key elements linking software ergonomics to organizational development. Practical aspects are highlighted with case studies, including the implementation of a holistic credit processing system and insights into business reengineering. The text also examines computer-supported group meetings, analyzing how team size and technological support influence session dynamics, along with distributed problem-solving in groups using specific tools. Workshops, tutorials, and discussion forums are included, covering topics like cooperative human-computer systems, ergonomic user interface design, and the future of computer-supported group meetings. The book concludes with a directory of contributors and a keyword index, providing a thorough resource for understanding the integration of CSCW in various organizational contexts.