Electronic government

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The book provides a comprehensive exploration of e-government research and its evolution since 2003, highlighting improvements in rigor and the potential redefinition of the field. It questions whether e-government is a fleeting trend or a sustainable movement and critiques the lack of innovation within the current research landscape. The organization and coordination of European e-government research are examined, alongside the influence of Scandinavian information systems traditions on implementations. Key topics include maximizing knowledge for program evaluation, the role of citizens in e-participation, and the transition from traditional public engagement to online platforms. The text addresses the challenges of designing government services that prioritize user needs, assessing the quality of e-government services, and the implications of digital divides. It also discusses the hidden social effects of poorly designed services and the importance of process reorganization in enhancing public sector performance. The book delves into legal dimensions, procurement issues, and the flexibility of information architecture in e-government systems. It highlights case studies, such as local networking for e-services in the UK and investigates reasons for the gap between the potential and actual usage of electronic public services. Finally, it emphasizes the need for robust evaluation methods, including digital capability assessme