vtiger v5.x CRM

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vtiger CRM is one of the best freely available CRM systems for small and medium-sized enterprises. In this manual, CRM specialist Dr. Frank Piepiorra explains in detail how to install and use this professional and sophisticated CRM program. Besides exactly describing all the functions included in the program, Dr. Piepiorra offers a large number of valuable hints and examples for an effective use by sales and service staff. The configuration options are explained in a comprehensive way, and illustrated by numerous examples. Assisted by this manual, you will quickly become familiar with the CRM system. The aim is to enable you, after a short training period, to efficiently administer your customers and to coordinate the work of your staff. The subjects: vtiger CRM installation and first steps, basic operation, data input with CRM, administrative tasks, administration examples.