Fierce Leadership

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From the author of the acclaimed Fierce Conversations comes a critical examination of widely accepted business practices that are actually detrimental. Phrases like "provide anonymous feedback," "hire smart people," and "hold people accountable" may seem sound, but leadership expert Susan Scott argues they are fundamentally flawed. These ingrained mantras are costing companies billions, driving away talent and customers, and stalling careers, yet no one has questioned them—until now. In this insightful work, Scott introduces the concept of "squid eye," a technique for identifying the signs of harmful behaviors within organizations. By recognizing these detrimental practices, leaders can implement effective alternatives. Drawing on over a decade of discussions with Fortune 500 executives, Scott presents innovative strategies for addressing issues in employee feedback, corporate diversity, and customer relations. This candid book is essential for managers and leaders at all levels who are willing to confront potential problems in their organizations and take meaningful action to improve them.