The Emotionally Intelligent Manager

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Challenging conventional views on workplace emotions, the authors argue that emotions play a critical role in decision-making and problem-solving. They present a practical four-part hierarchy of emotional skills: identifying, utilizing, understanding, and managing emotions. By emphasizing the necessity of emotional intelligence in professional settings, they provide a framework for measuring and developing these skills to enhance workplace effectiveness and personal success. This approach redefines the relationship between emotion and intelligence, advocating for a more holistic understanding of emotional expression at work.