Emily Richardson's reis bracht haar van Australië naar Caïro, waar ze gefascineerd raakte door de lokale cultuur en Arabisch leerde. Deze ervaring heeft haar schrijven diepgaand gevormd en werd een centraal element in haar werken. Haar proza duikt in de kruispunten van culturen en de zoektocht naar verbondenheid in verschillende werelden. Richardson verweeft vakkundig persoonlijke verhalen met bredere maatschappelijke en historische thema's. Lezers zullen haar inzichtelijke kijk op de menselijke ervaring en haar boeiende vertelstijl waarderen.
Based on extensive research, Queer Holiness collects and relates prophetic and transformative narratives of experience, shared directly by disabled people who have rarely been enabled to speak in Christian books about disability.
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through core service competencies, srategies for supporting frontline staff in enhancing customer service, examples of customer service scripts for dialogue, phone, voicemail, and email, detailed guidelines for creating physical environments on campus that facilitate better service, worksheets and tools for auditing policies and practices that impact customer service, tips for cultivating faculty and staff buy-in, and examples of exemplary customer service initiatives at other colleges and universities