Enabling systematic business change

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An increasing number of companies view Business Process Redesign (BPR) as a vital strategy for enhancing their competitive edge. Initial enthusiasm is giving way to a more pragmatic outlook. This book illustrates how a systematic, practical, yet creative approach can lead to more consistently successful BPR projects. Supported by case studies and investigations, it emphasizes the advantages of a method-based approach over an "intuitive" one. Prior to project initiation, it is crucial to select a method aligned with the project's strategic goals and compatible with the company environment. The text outlines central principles and criteria derived from practical experience, providing a procedural model and checklists to help define the necessary method. From these criteria, suitable BPR tools are identified, with a strong focus on cost-benefit analysis. The book details over a dozen BPR methods and an equal number of tools within a cohesive framework, ensuring comparability and alignment with project-specific needs. Special attention is given to method-tool combinations designed for integrated use, enhancing the effectiveness of BPR initiatives.