The evolving organization - building trust in local government

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The demands made on local governments all over the world to offer high quality services at low costs and to cooperate with the citizens require a cultural transition within their administrations. The transition of local governments to "learning organisations" is on the the topics of the International Network "Cities of Tomorrow". Members of the network looked for good examples in Germany, Great Britain, Japan, New Zealand, the Netherlands, Switzerland and the USA. Their thesis was that transition in the organisational culture becomes apparent chiefly in the relationships between the members of the organisation- council members, corporate management, middle management, staff and citizens and that the transition to a "learning organisation" must be based on mutual trust. The members of the network visited 12 local governments, held interviews with the persons involved and collected methods for developing "cultures if trust" in local authorities. The publication also offers a brief summary of the relevant literature on the subject