International network of public libraries

Consists of two studies from an international organization working on future-oriented library issues. Nicola Campbell and Sue Sutherland, of the Canterbury Public Library in New Zealand, offer a case study demonstrating the importance of libraries' adapting to change quickly and effectively. They explore the process of change and outline strategies for maintaining organization and communication throughout the process. Kay Poustie, of the City of Stirling Public Libraries, Australia, proposes a model for successful customer service in libraries. She contrasts models identified in both literature and practice and discusses strategic planning for better customer service through application of these models. Lacks a subject index. Annotation copyrighted by Book News, Inc., Portland, OR