Fundamentals of Business Process Management

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This textbook comprehensively covers the entire Business Process Management (BPM) lifecycle, addressing process identification, modelling, analysis, redesign, automation, and monitoring. It integrates concepts, methods, and tools from business management, computer science, and industrial engineering into an interdisciplinary approach. The presentation utilizes the BPMN industry standard, endorsed by practitioners and vendors globally. Alongside conceptual explanations, the book offers numerous examples, over 230 exercises (many with solutions), and suggestions for further reading. The second edition features extended and revised chapters on key topics, including process identification, discovery, qualitative analysis, redesign, automation, and monitoring. A new chapter introduces BPM as an enterprise capability, broadening the discussion to strategic alignment and governance of BPM initiatives. The authors’ extensive teaching experience at both undergraduate and graduate levels, as well as in professional training, informs the content. Students and professionals in business management and computer science will find the step-by-step style and focus on fundamental concepts beneficial. Lecturers will appreciate the class-tested format and the additional teaching materials available on the accompanying website.