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The Power of Customer Experience
How to Use Customer-Centricity to Drive Sales and Profitability
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Boekbeoordeling
Meer over het boek
Focusing on customer-centric strategies can significantly enhance profitability and competitive advantage. The book provides valuable insights into how prioritizing customer needs directly correlates with increased shareholder value, drawing examples from today’s most successful companies. It emphasizes the importance of understanding and meeting customer expectations as a key driver for business success.
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The Power of Customer Experience, Martin Newman
- Taal
- Jaar van publicatie
- 2021
- product-detail.submit-box.info.binding
- (Hardcover)
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- Ondertitel
- How to Use Customer-Centricity to Drive Sales and Profitability
- Taal
- Engels
- Auteurs
- Martin Newman
- Uitgever
- Kogan Page
- Jaar van publicatie
- 2021
- Formaat
- Hardcover
- Aantal pagina's
- 264
- ISBN13
- 9781789667899
- Reeks
- Beoordeling
- 3 van 5
- Aantekening
- Focusing on customer-centric strategies can significantly enhance profitability and competitive advantage. The book provides valuable insights into how prioritizing customer needs directly correlates with increased shareholder value, drawing examples from today’s most successful companies. It emphasizes the importance of understanding and meeting customer expectations as a key driver for business success.