The Cactus and Snowflake at Work

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On the famed Myers-Briggs personality scale, Thinkers are guided by objective principles and impersonal facts and Feelers put more weight on personal concerns and the people involved. This simple distinction lays the groundwork for the profoundly different ways that individuals make sense of and engage in both the workplace and the world. Devora Zack argues the best use of our energy is to focus on our own reactions and perceptions rather than trying to fix or change others. Zack guides readers to channel their emotions and successfully connect with those on the other side, both inside and outside of the workplace. Print run 10,000