Digital Body Language

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An instant Wall Street Journal Bestseller, this definitive guide explores communication in a hybrid world. With delayed email replies, awkward video chats, and ambiguous text messages, it's no wonder effective communication feels challenging. As we navigate this landscape, we’ve lost some of our innate ability to connect. Humans typically rely on body language to foster trust, but much of our interaction now occurs via screens, obscuring traditional signals. In this insightful work, Erica Dhawan, a leading expert on collaboration, merges cutting-edge research with engaging storytelling to unveil the new signals replacing conventional body language across diverse demographics. In face-to-face interactions, we lean in, smile, and make eye contact to show engagement. Online, however, careful reading has become the new listening, clear writing embodies empathy, and a phone or video call can convey more than countless emails. This guide transforms daily misunderstandings into universally understood principles that enhance connection, regardless of distance. Dhawan examines various forms of communication—from large conferences and video meetings to everyday emails and texts—offering valuable insights and solutions to cultivate trust and clarity in our rapidly evolving world.