Reinventing ITIL in the Age of DevOps

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Chapter 1: Introduction to DevOps Chapter Goal: Provide a brief introduction to DevOps, its processes and methodologies. No of pages : 30 Sub -Topics 1. What is DevOps 2. Benefits of DevOps 3. Principles and Methodologies Chapter 2: Introduction to ITIL Chapter Goal: Provide a brief introduction to the ITIL framework No of pages: 30 Sub - Topics 1. What is ITIL 2. ITIL Scope and Applicability 3. ITIL Phases and Processes Chapter 3: DevOps vs ITIL Chapter Goal: Identify the conflicts that exist between DevOps No of pages :20 Sub - Topics: 1. DevOps vs ITIL Conflicts 2. Misalignment of goals and objectives 3. How DevOps is assumed to have replaced ITIL 4. Future of ITIL Chapter 4: Integration of two frameworks Chapter Goal: Find the common ground between the two frameworks. No of pages: 20 Sub - Topics: 1. Finding common grounds 2. Identifying overarching activities 3. ITIL adaptation based on DevOps goals Chapter 5: Incident Management Adaptation Chapter Goal: Adapt the ITIL incident management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. Incident management objectives 2. Lean version of incident management 3. Incident management tools 4. DevOps fitment Chapter 6: Problem Management Adaptation Chapter Goal: Adapt the ITIL problem management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. problem management objectives 2. Lean version of problem management 3. Problem management techniques 4. Problem management tools 5. DevOps fitment Chapter 7: Change Management Adaptation Chapter Goal: Adapt the ITIL change management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. Continuous Delivery vs Continuous Deployment 2. Change Management Scope 3. change management tools 4. DevOps fitment Chapter 8: Release Management Adaptation Chapter Goal: Adapt the ITIL release management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. Release management objectives 2. Release cycles 3. Release tools and deployment toolsets 4. DevOps fitment Chapter 9: Configuration Management Adaptation Chapter Goal: Adapt the ITIL configuration management process to fit into a DevOps model No of pages: 25 Sub - Topics: 1. Comprehensive configuration management 2. Manangement of CCM 3. Configuration management tools 4. DevOps fitment Chapter 10: Other Operational processes Chapter Goal: Find DevOps fitment for the remaining operational processes No of pages: 20 Sub - Topics: 1. Event management 2. Access Management 3. Information security - Rugged DevOps and DevSecOps 4. DevOps fitment Chapter 11: DevOps teams Chapter Goal: A look at the DevOps teams and the inclusion of ITIL roles No of pages: 10 Sub - Topics: 1. Introduction to DevOps teams 2. Role defintions 3. DevOps Roles and ITIL Roles 4. Finding synergy