Digitalisation in Mobility Service Industry

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The book examines the impact of digitalization on the mobility service industry, drawing insights from over 450 survey responses. It highlights a transformation in the relationship between companies and customers, indicating a shift toward a more customer-centered management approach. The findings suggest that this shift is widely recognized as essential, though the appeal of services not focused on overcoming spatial distances is seen as limited. Overall, it underscores a potential paradigm shift among leading companies in the sector.