Using Balance Scorecard to Measure Performance of Supply Chains

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Focusing on Key Performance Indicators (KPIs) for Supply Chain Management, this work emphasizes their role within the Balanced Scorecard approach to enhance performance in manufacturing industries. It highlights the importance of coordination and integration in supply chains, particularly for small and medium enterprises in developing countries facing logistical challenges. By adopting internet-based functions, organizations can achieve faster communication and better resource organization, ultimately improving responsiveness to market dynamics and addressing gaps between demand and supply.