Making Competent Organizations

Exploring the theme of modern organizational frustrations, the narrative delves into the pervasive sense of mistreatment experienced by individuals across America. It highlights the disconnect between customer expectations and service realities, illustrated through anecdotes of mismanaged orders and the impersonal nature of customer service. The book captures the growing discontent with bureaucratic systems and the emotional toll it takes on everyday life, resonating with anyone who has felt lost in the shuffle of modern society.