Total Quality Management

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Focusing on the implementation of Total Quality Management (TQM) in a telecommunications company, this study evaluates the impact of quality tools on corporate contract management. By employing case studies, data collection, and participant observation, it reveals a significant reduction in contract rejections post-TQM implementation. The research highlights the measurable benefits and added value that TQM brings to organizations, emphasizing its role as a key differentiator in enhancing operational efficiency and reducing waste.