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Focusing on the importance of employee satisfaction, the book emphasizes that treating employees well is essential for fostering customer loyalty. It argues that happy employees lead to happy customers, creating a positive cycle that benefits businesses. By prioritizing employee well-being alongside customer service, organizations can enhance overall performance and build lasting relationships with their clientele.
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The New Rules of Business: Get Ahead or Get Left Behind, Rajesh Srivastava
- Taal
- Jaar van publicatie
- 2022
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- The New Rules of Business: Get Ahead or Get Left Behind
- Taal
- Engels
- Auteurs
- Rajesh Srivastava
- Jaar van publicatie
- 2022
- Formaat
- Paperback
- Aantal pagina's
- 352
- ISBN13
- 9780143456421
- Reeks
- Tags
- Non-fictie, Zelfhulp
- Beoordeling
- 4 van 5
- Aantekening
- Focusing on the importance of employee satisfaction, the book emphasizes that treating employees well is essential for fostering customer loyalty. It argues that happy employees lead to happy customers, creating a positive cycle that benefits businesses. By prioritizing employee well-being alongside customer service, organizations can enhance overall performance and build lasting relationships with their clientele.