The Three Laws of Performance

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The book explores how organizational challenges often stem from mismanaged priorities, leading to a cycle of frustration and temporary fixes. Zaffron and Logan propose that true transformation occurs when people’s performance is directly addressed, rather than merely adjusting systems. They outline three laws that link performance to language and perceptions, emphasizing the power of future-based language. Drawing on successful case studies from major companies, the authors offer a framework for creating lasting change and fostering a unified vision among employees.