A framework for improving knowledge-intense business processes

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Focusing on the improvement of knowledge-intensive business processes, this volume presents a comprehensive framework comprising an epistemology, a business process ontology, and an improvement methodology. The theoretical foundation and practical applications of the framework were validated through three case studies, demonstrating its effectiveness in analyzing and enhancing various business processes, particularly those reliant on knowledge. The findings highlight the framework's versatility and its specific advantages for knowledge-intensive environments.