Fundamentals of business process management

Meer over het boek

This textbook comprehensively covers the Business Process Management (BPM) lifecycle, from process identification to monitoring, including modelling, analysis, redesign, and automation. It integrates concepts, methods, and tools from business management, computer science, and industrial engineering into an interdisciplinary approach. The presentation utilizes the BPMN industry standard, endorsed by practitioners and vendors globally. Alongside the conceptual background, the book offers numerous examples, over 230 exercises (many with solutions), and suggestions for further reading. The second edition features extended and revised chapters on process identification, discovery, qualitative analysis, redesign, automation, and monitoring. A new chapter introduces BPM as an enterprise capability, addressing strategic alignment and governance of BPM initiatives. The textbook reflects the authors' extensive teaching experience at both undergraduate and graduate levels, as well as in professional training. It is designed to benefit students and professionals in business management and computer science, emphasizing fundamental concepts and proven methods. Lecturers will find the class-tested format and additional teaching resources on the accompanying website valuable.