Breakthrough

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In the confined space of an aircraft, managers, employees, and customers interact, facing conflicts similar to those in other workplaces. The effectiveness of these interactions largely hinges on the cabin crew's skills, who must anticipate and resolve challenges independently. This demands high personal and interpersonal competence. Each chapter opens with engaging real-life stories from 30,000 feet, allowing readers to draw parallels to their own experiences, identify problems more swiftly, and discover new solutions. For those seeking to enhance their professional and personal effectiveness, this book is essential. Marshall Goldsmith, a top-ranked executive coach, emphasizes that it offers invaluable insights for shaping relationships with stakeholders and improving leadership, teamwork, and customer interactions, starting with self-awareness. Matthias Mölleney, former head of HR at Swissair, appreciates the practical bridge it builds between self-leadership and team dynamics, always focusing on the human element. Dr. Daniel C. Schmid highlights the importance of forging genuine connections in the digital age as a key success factor in leadership and customer relations. This book is a vital resource for anyone looking to amplify their individual impact.