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Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes
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Difficult Conversations, Bruce Patton, Douglas Stone, Sheila Heen
- Taal
- Jaar van publicatie
- 2011
- product-detail.submit-box.info.binding
- (Paperback)
Betaalmethoden
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- Taal
- Engels
- Auteurs
- Bruce Patton, Douglas Stone, Sheila Heen
- Uitgever
- Penguin
- Jaar van publicatie
- 2011
- Formaat
- Paperback
- Aantal pagina's
- 352
- ISBN10
- 0670921343
- ISBN13
- 9780670921348
- Reeks
- Tags
- Non-fictie, Handel, Zelfhulp, Psychologische thema’s, Persoonlijke ontwikkeling, Cadeaus voor Vrouwen, Leiderschap, Emoties, Communicatie, Retoriek
- Oorspronkelijke titel
- Difficult conversations
- Beoordeling
- 4,05 van 5
- Aantekening
- Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes