Lean for the Public Sector

Meer over het boek

Focusing on improving public sector processes, this book introduces Lean principles and methods tailored for government applications. It emphasizes the citizen's multifaceted role as a customer, voter, taxpayer, and community member. Key techniques such as 5S, kaizen, standardization, and Value Stream Mapping are clearly explained, offering a practical perspective on enhancing value-added services while identifying waste. The inclusion of international case examples enriches the understanding of Lean's impact in the public sector.