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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
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Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Taal
- Jaar van publicatie
- 2010
- product-detail.submit-box.info.binding
- (Paperback),
- Staat van het boek
- Goed
- Prijs
- € 7,99
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- Taal
- Engels
- Auteurs
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Uitgever
- Penguin Books
- Jaar van publicatie
- 2010
- Formaat
- Paperback
- Aantal pagina's
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Reeks
- Tags
- Non-fictie, Handel, Zelfhulp, Psychologische thema’s, Persoonlijke ontwikkeling, Cadeaus voor Vrouwen, Leiderschap, Emoties, Communicatie, Retoriek
- Oorspronkelijke titel
- Difficult conversations
- Beoordeling
- 4,05 van 5
- Aantekening
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving